TERMS & CONDITIONS

In this section you will find information mostly about shipping- and payment conditions. Please feel free to contact our Customer Care if you have any questions. Our opening hours are Monday-Friday 11 am – 5 pm.

Ropewalk Studios will hereafter be referred to as RWS in this segment of Terms & Conditions

For questions regarding privacy, please see our privacy policy.

We will respond to your email as soon as possible.

info@ropewalkstudio.com

TERMS & CONDITIONS

PAYMENTS

We accept payments by Klarna invoice (within Sweden), Visa, MasterCard and American Express. The full amount will be charged on the date of shipment. If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. Payment fees and shipping costs, if not other stated, will be added to your order.

PAYMENT METHODS & FEES

Credit Card: 0 SEK

Klarna Invoice (only in Sweden): 19 SEK

EXCHANGES & RETURNS

If you should wish to return a product, first let us know by sending an email to info@ropewalkstudio.com within 7 days following your purchase on our web shop. Wait for a confirmation email from us before shipping the product back to us.

Please note that returns will only be accepted if the products are unused and labels and original packaging are fully intact. Refunds for returned products will be made to the customer upon the return of the product. Please note that the original shipping costs will not be refunded, neither will your expenses for returning the product to us.

If a product is defective due to manufacturing problem or if we have delivered the wrong product, of course you have the right to return the product to us. We will compensate you for your expenses for returning the product to us. We will replace the product to a new product, but if the product is out of stock we repay you the amount. Please note that we don’t refund the original shipping cost.

COLOURS AND PICTURES

We have done our best to display the products as close to reality as possible at our web shop. However, we can’t guarantee that the colours you see at your screen exactly are as in reality. Differences may depend upon your screen and type of device you use.

COMPANY INFORMATION

RWS and Ropewalk Studio is registered as a brand under the company name Ropewalk Studio / Lava Int AB. The company´s registered address is:

Constantiavägen 5, 181 31 Lidingö , Sweden

VAT No: SE556517727501

OTHER INFORMATION

You need to be 18 years or older to order at our web shop, otherwise you need to have your parent’s consent.